Man with Van Battersea Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Battersea provides removal and transport services to private and business customers. By booking or using our services you agree to be bound by these Terms and Conditions, which form the entire agreement between you and Man with Van Battersea for the supply of services.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 Customer means the individual or business that books or uses our services.

1.2 Services means all removal, transport, loading, unloading, packing assistance, and related services carried out by Man with Van Battersea.

1.3 Vehicle means any van, lorry, or other transport used to perform the services.

1.4 Goods means any items, belongings, furniture, equipment, or other property that we move, transport, handle, or store on your behalf.

1.5 Booking means a confirmed request for services made and accepted in accordance with section 2 of these Terms and Conditions.

1.6 Contract means the legally binding agreement between you and Man with Van Battersea comprising these Terms and Conditions and any written or agreed quotation or confirmation.

2. Booking Process

2.1 All services must be booked in advance. A booking is only confirmed when we have accepted your request, provided you with a quotation or price estimate, and you have expressly agreed to that quotation or estimate.

2.2 You must provide accurate and complete information at the time of booking, including but not limited to addresses for collection and delivery, property access details, floor levels, parking availability, approximate volume and nature of goods, and any special handling requirements.

2.3 Our quotation or estimate is based on the information you provide. If the details you provide are incomplete or inaccurate, or if circumstances differ on the day of service, we reserve the right to adjust the price, change the vehicle or staffing required, or refuse to carry out part or all of the work if it is unsafe or unreasonable to proceed.

2.4 Bookings are subject to availability. We do not guarantee availability for any specific date or time until we have issued a confirmation.

2.5 We may, at our discretion, request a deposit to secure your booking. Any deposit requirements will be notified to you at the time of booking and must be paid by the stated deadline to confirm the booking.

3. Price and Quotations

3.1 Prices may be calculated on an hourly rate, a fixed fee, or another pricing structure as explained to you at the booking stage.

3.2 Unless otherwise agreed in writing, our prices do not include insurance cover beyond our standard liability, disassembly or reassembly of furniture, packing materials, packing services, disposal of waste, or any charges levied by third parties such as tolls, congestion charges, parking charges, or local authority fees.

3.3 Any quotation is valid only for the date and time period specified and is based on normal access conditions. Stairs, lifts, long carries, restricted access, or other difficulties may incur additional charges.

3.4 We reserve the right to vary our charges to reflect changes in fuel costs, congestion or access restrictions, or significant changes in the scope of the work, provided we inform you of any changes as soon as reasonably practicable.

4. Payments and Charges

4.1 You agree to pay all charges in full in accordance with the payment terms notified to you at the time of booking or as set out in any invoice or written confirmation.

4.2 Unless otherwise agreed in advance, payment is due on completion of the services on the day of your move. For longer jobs or commercial contracts, we may require part payment in advance or stage payments.

4.3 Payment may be made by accepted card, bank transfer, or cash, subject to any conditions we notify at the time of booking. We are not obliged to accept cheques unless expressly agreed in advance.

4.4 Where payment is not made when due, we reserve the right to charge interest on any overdue amount at the statutory rate and to recover any reasonable costs of collection, including legal fees, in addition to the outstanding balance.

4.5 We may refuse to begin or continue services if payment terms have not been complied with or if we reasonably believe that payment will not be made in accordance with the contract.

5. Customer Responsibilities

5.1 You are responsible for:

a ensuring that you or a nominated representative is present at both the collection and delivery addresses for the duration of the work.

b clearly instructing our staff as to which items are to be moved, loaded, unloaded, or left in place.

c securing all cash, jewellery, valuable documents, and items of particularly high value; such items should not be included with goods to be moved unless expressly agreed in writing.

d properly packing all goods, unless we have agreed to provide packing services, including securing drawers, doors, and loose items.

e ensuring that all appliances are disconnected, defrosted, drained, and safe for transport, and that all gas, electrical, or plumbing works are carried out by qualified persons.

f arranging suitable parking and access for the vehicle at both collection and delivery addresses and obtaining any necessary permits or permissions.

g complying with all applicable laws and regulations relating to the goods and the premises.

5.2 If we are unable to complete or continue the services due to your failure to fulfil any of the above responsibilities, we may treat this as a cancellation or variation and charge accordingly.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by providing us with notice as early as possible. The applicable charges will depend on the notice period provided.

6.2 If you cancel more than 72 hours before the scheduled start time, we will generally not charge a cancellation fee, although any non-refundable third-party costs we have incurred may still be payable.

6.3 If you cancel within 72 hours but more than 24 hours before the scheduled start time, we may charge a reasonable cancellation fee to cover our administrative and staffing costs.

6.4 If you cancel within 24 hours of the scheduled start time, fail to be present when our team arrives, or do not provide access to the premises, we may charge up to the full estimated cost of the services.

6.5 Any deposit paid may be retained in full or in part where you cancel at short notice, as specified in the booking confirmation or invoice.

6.6 If we need to cancel or significantly amend your booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, accidents, illness, or legal restrictions, we will notify you as soon as reasonably practicable and offer an alternative date or a refund of any amounts paid for services not performed. We will not be liable for any consequential losses arising from such cancellation or amendment.

7. Access, Parking, and Delays

7.1 You must ensure that our vehicle can park legally, safely, and reasonably close to the property entrance at both collection and delivery points. Any parking permissions, permits, or visitor passes are your responsibility.

7.2 You are responsible for any parking fines or penalties incurred as a result of inaccurate information about parking arrangements or your failure to obtain the necessary permissions, unless we are solely at fault.

7.3 We are not responsible for delays caused by traffic conditions, roadworks, accidents, police activity, events, or other circumstances beyond our reasonable control. In such cases, we will make reasonable efforts to complete the services as soon as practicable.

7.4 Where delays are caused directly by your actions or inactions, including but not limited to keys not being available, incomplete packing, or lack of access, we may charge for waiting time at our standard hourly rate or as otherwise specified.

8. Goods Not Accepted for Transport

8.1 Unless specifically agreed in writing, we do not accept and will not move or handle:

a hazardous, explosive, flammable, or illegal items.

b gas cylinders, paint, solvents, chemicals, or similar substances.

c live animals, plants, or perishable goods.

d cash, jewellery, watches, precious metals, stones, securities, or important documents such as passports, share certificates, or deeds.

8.2 If such items are included in the goods without our knowledge or written agreement, we shall have no liability for any loss, damage, or consequences arising from them and you will be responsible for any costs, losses, or damage we suffer as a result.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable waste management and environmental regulations. We are not a general waste disposal company and do not transport or dispose of household or commercial waste unless this has been agreed as a specific additional service.

9.2 Where we agree to remove items for disposal, we will do so in a lawful and responsible manner, using authorised facilities or partners where required. Additional charges may apply for disposal services, which will be confirmed to you in advance where reasonably possible.

9.3 You must not request us to dispose of items that are prohibited, hazardous, or controlled without first informing us and obtaining our express consent. We reserve the right to refuse removal of any item we consider unsafe, illegal, or unsuitable for transport or disposal.

9.4 You are responsible for any penalties, charges, or liabilities arising from the inclusion of prohibited or hazardous waste in the goods, except where we have expressly agreed in writing to handle such items in accordance with applicable regulations.

10. Our Liability

10.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is subject to the limitations set out in this section.

10.2 We will not be liable for any loss or damage to:

a goods packed by you or a third party, where damage results from inadequate or improper packing.

b goods that are inherently fragile, including glass, china, mirrors, or items with a defect or pre-existing damage.

c electrical or mechanical items that fail to operate after transport where there is no physical evidence of external damage.

d goods not adequately described or declared at the time of booking, including valuable or delicate items for which we have not agreed any special arrangements.

10.3 Our total liability for any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall not exceed a reasonable replacement value of the affected goods or a fair proportion of the price paid for the services, subject to any specific limits stated in our quotation or confirmation.

10.4 We shall not in any circumstances be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of business, or loss of opportunity, arising from any delay, damage, or failure to perform the services, except where such exclusion is not permitted by law.

10.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by law.

11. Claims and Complaints

11.1 You must inspect the goods as soon as reasonably possible on completion of the services.

11.2 Any visible loss or damage should be reported to our staff on the day of the move where possible. You should also notify us in writing within a reasonable period, giving full details of the claim, the circumstances, and supporting evidence such as photographs.

11.3 We may require access to inspect any alleged damage or loss and to verify your claim before agreeing any remedy.

11.4 Failure to notify us within a reasonable time may affect our ability to investigate the matter and may reduce or extinguish any liability we might otherwise have, except where this would be contrary to statutory rights.

12. Force Majeure

12.1 We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, acts of terrorism, war, strikes, civil unrest, accidents, vehicle breakdowns, or legal restrictions.

12.2 In such circumstances, we will aim to resume services as soon as reasonably practicable and will discuss alternative arrangements with you, which may include rescheduling or partial refunds where appropriate.

13. Subcontracting

13.1 We reserve the right to use subcontractors or agents to perform all or part of the services, provided that we remain responsible for the proper performance of the contract.

13.2 These Terms and Conditions apply equally to any work carried out by our authorised subcontractors or agents.

14. Data Protection and Privacy

14.1 We collect and process personal information about you only to the extent necessary to provide the services, manage your booking, process payments, and comply with our legal obligations.

14.2 We will take reasonable steps to keep your personal data secure and will not sell or disclose it to third parties except where required to provide the services, enforce our rights, or comply with the law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any contract between you and Man with Van Battersea, are governed by and shall be interpreted in accordance with the laws of England and Wales.

15.2 Any disputes arising out of or in connection with the services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer and live in another part of the United Kingdom, you may also bring proceedings in your local courts.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

16.2 No waiver of any breach of these Terms and Conditions shall be deemed a waiver of any subsequent breach.

16.3 These Terms and Conditions may be updated from time to time. The version in force at the time of your booking will apply to your contract with us.

16.4 No person who is not a party to the contract shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any of these Terms and Conditions.