Man with Van Battersea Privacy Policy

This Privacy Policy explains how Man with Van Battersea collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals using our services or contacting us within the Battersea area and surrounding districts. We are committed to handling personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Scope of this Privacy Policy

This Privacy Policy applies to all Man with Van Battersea customers and prospective customers in our service area, including individuals and businesses who request quotes, make bookings, or otherwise communicate with us about removals, man and van services, or related activities. By engaging with us, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Man with Van Battersea acts as the data controller for personal data processed in connection with the provision of our services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include the following categories of data.

Identification and contact details, such as your name, postal address, service address, and billing address. Communication details, such as email addresses and information you provide in messages, enquiries and feedback. Booking and service details, such as pickup and delivery locations, property access information, dates and times of bookings, inventory descriptions and instructions relating to your move. Transaction and payment information, such as payment confirmations and records of services purchased. Technical and usage information, such as basic technical data from your device or browser when you visit our online pages or submit forms, including date and time of access and pages visited. Any other information you provide voluntarily, for example during phone calls, when leaving reviews or when responding to customer satisfaction surveys.

How We Collect Your Data

We may collect personal data directly from you when you request a quote or make a booking, contact us by phone, complete an online form, interact with us on digital platforms, or provide feedback and reviews about our services. We may also receive information from third parties, such as comparison sites or partner platforms, where you have asked them to share your details with us in order to obtain removal or man and van services.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under GDPR. The main lawful bases we rely on are as follows.

Contract. We process your data where it is necessary to enter into or perform a contract with you. This includes arranging quotes, managing bookings, carrying out removals, taking payment and providing customer support.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. This includes improving our services, managing our operations, preventing fraud and handling routine business administration.

Legal obligation. In some cases we are required to process and retain personal data to comply with legal or regulatory requirements, such as tax, accounting or record keeping obligations.

Consent. Where required by law, we will seek your consent before processing certain categories of personal data or before sending certain types of marketing communication. You may withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes.

To provide our services, including responding to enquiries, preparing quotes, arranging and carrying out moves, and providing any additional services you request. To manage customer relationships, including handling queries, complaints, feedback and aftercare. To process payments and maintain accurate financial and booking records. To improve our services and operations, including analysing usage patterns, monitoring service quality and training staff. To communicate with you about existing bookings, changes to our services or important information regarding your move. To comply with legal and regulatory obligations, and to help detect and prevent fraud or misuse of our services. Where permitted, to inform you about related services or offers that may be of interest to you.

Data Sharing and Processors

We do not sell your personal data. However, we may share your data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

Service providers and data processors. We may engage third party companies to act as data processors on our behalf, for example providers of booking or scheduling systems, payment processors, customer relationship management tools, cloud storage services and IT support. These processors only process your personal data in accordance with our instructions and are required to implement appropriate security measures.

Professional and legal advisers. We may share data with accountants, legal advisors, insurers and other professional advisers where necessary to obtain advice, manage risks and comply with our legal obligations.

Authorities and regulators. Where required by law, we may disclose personal data to law enforcement bodies, courts, regulatory authorities or government agencies.

Other third parties. In limited circumstances, we may share personal data in connection with a business transfer, such as a merger or reorganisation, in which case we will ensure that appropriate safeguards are in place.

International Transfers

Where we use service providers or systems located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These may include reliance on adequacy regulations, the use of standard contractual clauses or other lawful transfer mechanisms.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, and in line with legal and regulatory requirements.

Customer and booking records are generally kept for a period necessary to manage our relationship with you and to handle any queries, complaints or disputes. Financial and transaction records are retained for the period required under tax and accounting laws. Correspondence and enquiry information may be kept for a reasonable period to allow us to review and improve our services and to maintain accurate records of interactions.

When data is no longer required, we will securely delete, anonymise or otherwise dispose of it in a safe manner.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, data minimisation, staff training, secure storage and regular review of our security practices. While we strive to protect your information, no system can be guaranteed as completely secure, and you should take care when providing personal data using open networks.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Battersea customers and prospective customers in our service area, subject to certain legal limitations.

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification. You can ask us to correct or complete inaccurate or incomplete personal data.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no overriding legitimate grounds to retain it.

Right to restriction. You can ask us to restrict the processing of your data in specific situations, such as while we verify its accuracy or consider an objection you have raised.

Right to object. You may object to processing based on our legitimate interests, on grounds relating to your particular situation. You also have an absolute right to object to direct marketing.

Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to withdraw consent. Where we rely on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of the rights described in this Privacy Policy, or if you have questions about how we handle your data, you may contact us using the contact details provided on our main customer information channels. We may need to verify your identity before responding to certain requests.

You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe that your rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any significant changes will be communicated through our usual customer information channels. The date of the most recent revision will appear in the latest version of this Privacy Policy, and your continued use of our services after any update will constitute your acknowledgement of the revised terms.