Terms and Conditions for Man With Van Battersea Services

These Terms and Conditions set out the basis on which Man With Van Battersea provides removals, transport, lifting, loading, unloading and related services to customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. These conditions are intended to be fair, practical and consistent with UK consumer and business law, while reflecting the nature of a flexible man and van service.

1. Definitions In these Terms, “we”, “us” and “our” mean the service provider operating under the name Man With Van Battersea. “You” and “your” refer to the customer or the person booking the service. “Goods” means any items, furniture, boxes, equipment, refuse or materials handled during the booking. “Service” means any transport, removal, collection, delivery, disposal, clearance or associated labour arranged with us. “Quotation” means the estimate or fixed price supplied before or after initial assessment.

These terms apply to domestic and commercial jobs unless a separate written agreement states otherwise. If any part of these Terms conflicts with a written contract signed by both parties, the signed contract will take priority to the extent of the inconsistency. Nothing in these Terms affects your statutory rights under UK law.

2. Booking process Bookings may be made by phone, email, online enquiry form or any other channel made available from time to time. A booking is not confirmed until we have acknowledged it and, where required, received any deposit or booking fee. We may ask for details including the collection and delivery addresses, access conditions, item list, preferred dates, and whether any special handling is required.

Any quotation is based on the information you provide. If the details change, the price, vehicle size, staffing level or timing may need to be adjusted. We may refuse a booking where the job is unsafe, illegal, outside our capacity, or impossible to complete within the agreed timeframe. We also reserve the right to request photographs, inventory lists or additional information before confirming a van and man booking.

3. Customer responsibilities You must ensure that all information provided is accurate and complete. You are responsible for securing parking permission where required, arranging access to properties, and ensuring that goods are adequately packed unless packing has been expressly included in the service. Fragile items should be clearly labelled. You must also disclose any items that are unusually heavy, hazardous, valuable, awkward to move, or subject to legal restrictions.

Where a man with van service is booked for a specific time, you must ensure that someone is available to authorise access, answer queries, and sign off any completion documentation if needed. Delays caused by your failure to provide access, instructions, parking, keys, or necessary permissions may result in waiting charges, rescheduling fees or cancellation charges.

4. Payments and pricing Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We may require a deposit or partial advance payment for larger jobs, peak periods, or bookings involving subcontracted support. Accepted payment methods may include bank transfer, debit card, credit card or cash, subject to availability. Any card processing or transfer fees will be disclosed where applicable and permitted by law.

Our prices may be hourly, fixed, or based on a combination of labour, vehicle time, distance, access, waiting time, and additional services. Unless specifically stated, quotes do not include parking penalties, congestion or toll charges, specialist equipment hire, storage, disposal fees, or extra labour required due to circumstances not disclosed at the time of booking. If the job takes longer than expected because of inaccurate information or unexpected complications, we may charge for the additional time at our standard rates.

5. Cancellations and rescheduling You may cancel or reschedule a booking by giving reasonable notice. The amount payable on cancellation depends on the timing of the notice, any costs already incurred, and whether we are able to reassign the slot. For example, late cancellations may attract a charge to cover vehicle allocation, labour, administration and lost opportunity. Any deposit paid may be non-refundable where stated at the time of booking.

If we need to cancel or move a booking due to circumstances beyond our reasonable control, we will aim to notify you promptly and offer an alternative date if available. We are not responsible for losses arising from unavoidable disruption such as severe weather, road closures, traffic incidents, industrial action, vehicle breakdown or emergency incidents, provided we take reasonable steps to minimise inconvenience. This does not affect any rights you may have under applicable consumer law.

If you are not present at the arranged time, cannot provide access, or fail to make the goods available, we may treat the booking as cancelled by you and charge accordingly. Rebooking may be subject to availability and a revised quote. A repeated pattern of late cancellations may lead us to decline future jobs.

6. Liability and limitations We will take reasonable care when handling your goods and property. However, you acknowledge that moving items involves inherent risks, especially where items are bulky, fragile, poorly packed, improperly assembled, or difficult to access. We are not liable for loss or damage arising from pre-existing defects, inadequate packaging, unstable stacking, or instructions given by you that we reasonably follow.

To the fullest extent permitted by law, we are not responsible for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, emotional distress, or pure economic loss arising from delays or service issues. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

If we are responsible for direct physical damage to property caused by our negligence, our liability will be limited to the reasonable cost of repair or replacement, taking into account age, condition and fair wear and tear. You must notify us of any alleged damage as soon as reasonably possible and, in any event, within a reasonable time after completion. Failure to report damage promptly may affect our ability to investigate.

7. Waste regulations and disposal Where our removal and disposal service includes waste collection, clearance or transport of unwanted items, both parties must comply with applicable UK waste law, including the duty of care, the Environmental Protection Act 1990, and relevant waste carrier regulations. We will only transport, handle or dispose of waste that we are legally permitted to manage. We may refuse any item that is prohibited, unsafe, contaminated, or likely to breach regulatory requirements.

You must not place hazardous waste, chemicals, gas cylinders, asbestos, batteries, oils, paint, clinical waste, electrical equipment requiring specialist handling, or any other restricted material into a load unless we have expressly agreed in writing and confirmed lawful handling arrangements. If undisclosed prohibited items are discovered, we may stop work, remove the item from the load, or return it to you at your expense. You may be charged for any extra handling, specialist disposal, or compliance costs incurred.

When waste is collected, you confirm that you either own the items, are authorised to transfer them, or have lawful permission from the owner. Where required, you agree to cooperate with any documentation, transfer note, waste description, or identification necessary to demonstrate proper disposal. We may retain records of waste movements in line with legal and business requirements.

8. Access, safety and site conditions You must ensure that all locations involved in the service are safe, accessible and suitable for the work agreed. This includes ensuring that floors, stairs, lifts, driveways, parking areas and entry points can reasonably accommodate the vehicle and labour. If conditions are unsafe or materially different from those disclosed, we may pause, alter or decline the job until the issue is resolved.

We may refuse to handle items or enter areas where we reasonably believe there is a risk of injury, damage, infestation, structural instability, aggression or unlawful activity. If our team encounters a health and safety concern, we may leave the site and charge for time already spent. You must inform us in advance of any known risks, including restricted access, shared premises, security systems, parking limitations, or heavy item counts.

9. Delays, force majeure and service interruptions We will use reasonable efforts to perform the service on time and with appropriate care. However, arrival and completion times are estimates unless specifically guaranteed in writing. We are not liable for delays caused by events outside our control, including weather, traffic, accidents, roadworks, acts of public authorities, third-party obstruction, illness, breakdown, or supply issues.

10. Ownership and authority You confirm that you are either the owner of the goods, or that you have authority from the owner to arrange their transport, removal or disposal. You also confirm that any instructions given to us are lawful and do not infringe the rights of any third party. We may request proof of ownership or authority where necessary, particularly for high-value items, shared property, commercial clearances, or disputed goods.

If a third party claims ownership or disputes the movement of items after a booking has been made, you agree to indemnify us against reasonable costs, losses or claims arising from your lack of authority, unless we acted negligently or unlawfully. We are entitled to rely on your instructions unless it is obvious that they are improper or inconsistent with law.

11. Substitution and subcontracting We may use suitably qualified staff, partner drivers or subcontractors to perform all or part of the service, provided that the standard of service remains reasonable. Any such substitution will not reduce our responsibilities under these Terms. We remain responsible for the overall arrangement unless otherwise agreed in writing.

12. Complaints and issue resolution If you have a concern about any part of the service, please raise it as soon as possible so we can investigate and, where appropriate, attempt a practical remedy. We may request photographs, item details, a description of the issue, and supporting evidence. Prompt notice helps us assess the matter fairly and efficiently.

Where a complaint is upheld, our response may include repair, replacement, partial refund, price adjustment or another appropriate remedy, depending on the circumstances and the legal position. Any remedy will be provided in line with your statutory rights and our assessment of the facts. This process does not limit any rights you may have to seek redress through other lawful means.

13. Changes to these Terms We may update these Terms from time to time to reflect changes in law, our operations, or service methods. The version in force at the time of your booking will apply to that booking, unless a later change is required by law or agreed by both parties. Continued use of our services after notice of a revised version may constitute acceptance of the updated terms for future bookings.

14. Governing law and jurisdiction These Terms and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer protection rules require otherwise. If you are a consumer, nothing in these Terms limits any mandatory rights available to you under UK law.

15. General provisions If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. A failure by us to enforce any right or provision will not constitute a waiver of that right or provision. Any waiver must be in writing to be effective. These Terms represent the entire agreement between you and us in relation to the booking, unless supplemented by a written contract or quotation that expressly states otherwise.

By proceeding with a booking for Man With Van Battersea, you confirm that you have read, understood and accepted these Terms and Conditions. We aim to provide a professional, lawful and transparent man with a van service for customers who require practical transport support, while keeping all arrangements clear and predictable. Thank you for taking the time to review this agreement.