Privacy Policy - Man With Van Battersea

This Privacy Policy explains how Man With Van Battersea collects, uses, stores, shares, and protects personal data when providing moving, delivery, and related services. It applies to all Man With Van Battersea customers in the Battersea area, including individuals and businesses who request quotes, make bookings, receive services, or otherwise interact with us. We are committed to handling personal data fairly, lawfully, transparently, and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Man With Van Battersea is a service provider that arranges and carries out removals, transport, and moving support for customers in Battersea and surrounding areas. For the purposes of data protection law, we act as a data controller for the personal data we collect and use in connection with our services. This means we decide why and how your data is processed.

2. Information We Collect

We collect only the information that is necessary to provide our services, manage our relationship with you, and meet legal obligations. The types of personal data we may collect include:

Identity details such as your name and, where relevant, business name.
Contact details such as address, email address, and telephone number.
Service details such as moving dates, collection and delivery addresses, property access information, inventory details, and instructions relevant to the job.
Payment and billing information needed to process transactions and maintain records.
Communication records including emails, messages, and notes from phone calls or service enquiries.
Special instructions relating to fragile items, access restrictions, parking, or health and safety concerns.
Technical and usage data if you interact with our digital systems, such as IP address or basic device information, where applicable.

We do not intentionally collect more personal data than is needed for the service. If you choose not to provide certain information, we may be unable to complete a booking or deliver part of the service safely and effectively.

3. How We Use Your Data

We use personal data for the following purposes:

To provide quotes, confirm bookings, and deliver moving services.
To communicate with you about schedules, access, service updates, and any issues that arise.
To manage payments, invoices, and accounting records.
To maintain service quality, resolve complaints, and improve operations.
To comply with legal and regulatory obligations.
To protect our business, staff, customers, and property from fraud, misuse, or safety risks.

We only use your personal data where we have a valid legal reason to do so. We do not use personal data for unrelated purposes without informing you and, where required, obtaining consent.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for each type of processing. Depending on the circumstances, Man With Van Battersea may rely on one or more of the following:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes preparing quotes, arranging collections and deliveries, and completing the move.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include improving services, preventing fraud, managing bookings, or keeping internal records.

Legal Obligation

We may process personal data to comply with legal duties, such as tax, accounting, insurance, or record-keeping requirements.

Consent

Where we rely on your consent, for example for certain optional communications or specific uses not covered by another lawful basis, you can withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before consent was withdrawn.

5. Sharing Your Data and Processors

We may share your personal data only where necessary and appropriate. In some cases, we use third-party service providers, known as processors, who handle data on our behalf and under our instructions. These may include:

Payment processors for taking and managing payments securely.
Accounting and bookkeeping providers for financial administration.
IT, hosting, and communication service providers that support our systems and email services.
Subcontractors or operational partners where required to complete a job, such as additional movers or logistics support.

All processors are expected to protect personal data through appropriate technical and organisational measures. They may not use your data for their own purposes.

We may also disclose information if required by law, by a court order, or to competent authorities where necessary to protect legal rights, prevent harm, or investigate misuse.

6. Data Retention

We keep personal data only for as long as necessary for the purposes it was collected, including to meet legal, accounting, tax, and contractual obligations. Retention periods depend on the type of information and the reason for processing.

Booking and service records may be kept for the duration of the customer relationship and for a reasonable period afterwards.
Financial records are typically kept for the period required by law.
Communication records may be retained to manage queries, disputes, or service history.

When data is no longer needed, we will securely delete it or anonymise it so that it can no longer identify you. Retention is limited to what is necessary and proportionate.

7. Data Security

We take appropriate security measures to protect personal data from loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, limited staff access, and use of reputable service providers. While no system can be guaranteed to be completely secure, we work to reduce risks and respond appropriately to any data protection concerns.

8. Your Rights

As a data subject under UK GDPR, you have a number of rights in relation to your personal data. Subject to legal limits, you may have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data in certain circumstances.
Restrict the processing of your data in certain situations.
Object to processing based on legitimate interests.
Data portability for data you have provided to us, where applicable.
Withdraw consent where processing is based on consent.

You also have the right to raise concerns about how your personal data is handled. If you believe your rights have not been respected, you may seek guidance or lodge a complaint with the UK data protection authority.

9. Children’s Data

Our services are intended for adults arranging moving and transport services. We do not knowingly collect personal data from children except where it is incidentally included in service-related information and only when necessary for the job. If you believe we have collected such data in error, it should be reviewed and handled appropriately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or how we process data. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers in Battersea to review this policy periodically so they remain informed about how their personal data is handled.

11. Summary of Key Commitments

In summary, Man With Van Battersea only processes personal data when it is necessary, lawful, and proportionate. We collect information to provide moving services, manage bookings, communicate effectively, and meet legal obligations. We use trusted processors under contract, keep data only as long as needed, and respect your rights under UK GDPR. Our aim is to treat every customer’s personal data with care, confidentiality, and accountability.

By using Man With Van Battersea services in the Battersea area, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.